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Patricia V. Bierley received her bachelor of science in psychology from Purdue University. She has 13 years of consulting experience in the areas of knowledge engineering and expert systems development, training development and delivery, team facilitation, and program and product evaluation. Ms. Bierley co-developed one of the largest expert systems ever built for microcomputers (7,000 rules). She has conducted skills training sessions serving over 300 technicians and professionals and train-the-trainer courses to teach clients how to deliver their own skills development programs. She also has led over 40 "workout" problem solving sessions tackling a wide variety of business improvements affecting both top and bottom line results. She has designed and conducted evaluation studies to determine the content, effectiveness, and cost efficiency of training products and programs. Recently, she co-developed and delivered the Kaizen Facilitator Training Course to assist in the development of new Kaizen leaders. Ms. Bierley is the co-author of the Working With Others Training Program. She is currently a consultant and trainer for Vital Enterprises.

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Chris Bujak is President of Continual Impact, a consulting group providing consulting and training in continuous improvement and the application of lean thinking. Chris is a mechanical engineer by formal training with extensive postgraduate training and experience in the application of lean manufacturing and Six Sigma methodologies and tools. As Global Director of Continuous Improvement (CI) for Air Products, Chris was one of the principle developers of a truly integrated CI Model including Lean Enterprise, Six Sigma™, and other critical enabling elements such as learning and people involvement. His program was featured in a Business Excellence article in July 2007. His current focus is on developing networks of continuous improvement change agents equipped with the skills needed to lead Kaizen events.

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James S. Byron is the founder and head of Byron Consulting Group, a firm specializing in empowering human potential. Jim has a graduate degree in Organizational Psychology and Advanced Certificate in Organization Design. He has over 30 years of experience in leading global organizational and personal performance improvement projects. Jim has worked with every leadership and employee level across several industries, including the world’s largest pharmaceutical and chemical businesses and information and financial services organizations. Jim has recently completed an organizational transformation project with a large health care system in the U.S. While his current focus is human performance improvement, Jim is experienced in accomplishing large-scale organizational assessments and change initiatives, leadership and employee development projects, and the design of high performance work systems. Projects he has led have consistently produced an impressive range of bottom line results with returns on investment (ROIs) ranging from of 10:1 to 21:1. Equally important, they have generated dramatic improvements in employee involvement and satisfaction. In addition to his corporate work, Jim provides services and products to community agencies and to individuals and families who seek to improve their effectiveness and performance in dealing with life’s challenges.

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Joe Cirafesi has a BS in Genetics from Cornell University and an MBA in Finance, Accounting and Information Systems from the Pennsylvania State University. He has expertise in change management, work process re-design, business planning and strategy development, communications, human resources, finance, accounting, joint ventures and acquisitions. Joe has held a variety of key leadership positions, · Division Controller for a $500 MM business of a Fortune 200 chemical producer; · Business Manager and Process Owner for a $1 billion work process; · Lean Enterprise Manager · Regional Director of Continuous Improvement in Europe for a Fortune 200 company.

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Scott Harrison is founder and President of The Harrison Group, LLC. He has 17 years experience in Human Resources, 10 years specializing in performance and pay systems design. He did his bachelors work at the university of Maryland in Human Resources/Labor Relations and Operations Management and obtained his MBA at the University of Southern Maine. Scott is a Certified Compensation Professional (CCP), Professional in Human Resources (PHR), and Certified Performance Compensation Administrator (PCA). He has extensive experience in designing, implementing, and supporting performance management and scorecard-based variable pay systems that tie business-level, group-level, and person-level achievement to incentive payouts. He has mated his systems with continuous improvement "workout" sessions that enable employees to advance business success thereby achieving greater person and team success. He has audited the functionality of human resources systems from the perspective of supporting high performance organizations like Lean Enterprises. Scott is also an instructor at the University of Southern Maine.

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Mark Reed is a senior CI consultant and Vital Enterprises associate. He has 34 years of experience in manufacturing and service areas including 26 years in management positions. During his career, Mark has implemented Statistical Process Control and other Quality management methods to continuously improve the operations he managed. He has implemented Lean since 1999 and has conducted Value Stream Analysis, Kaizen, and other Lean tool events in the U.S., the Middle East, and throughout Asia. He is a certified Tool Master in Value Stream Analysis, Kaizen, Workplace Organization and Visual Controls, Quick Change, Mistake Proofing and team facilitation skills. He led the implementation of Lean/Continuous Improvement(CI) for the Asian segment of Fortune 200 global business. It established Lean/CI within just 11 months in a business unit operating in 8 countries with over 1.3 billion dollars (USD) in revenues and 4,500 people. During that period, he engaged, energized and trained personnel to master plan the implementation of Lean/CI and implement 145 Lean improvement events. The savings in the first year (while he was still training personnel) were over $30 million (USD). This first year included six weeks during which the project was on hold due to SARS.

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Don Roll has been immersed full time in the CI environment for nearly a decade now. He is a CI Tool Master who has lead over 100 CI events in shop (both discrete and continuous manufacturing) and office settings and trained people in CI tools in Canada, Scotland, United Kingdom, Spain, and Hong Kong, as well as in the U.S. While specializing in implementation of Workplace Organization and Visual Control (WOVC), Don is also certified in Kaizen, Work Process Mapping, Quick Change, in addition to a large variety of root cause and foundational CI tools. What he enjoys the most about CI is the exchange of knowledge, the energy associated with people striving for excellence, and the measurable improvement such people can make.

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Joseph P. Vitalo is a lean manufacturing consultant and trainer with over ten years experience in planning and leading lean improvement events. Through these events, he has improved businesses in the United States, Canada, Europe, and the United Kingdom. He is the coauthor of the Kaizen Desk Reference Standard, and has trained and developed Kaizen leaders in automotive, pharmaceutical, electronics, machinery manufacturing, and process industries. Joseph is currently a lean consultant and trainer with Vital Enterprises.

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Raphael L. Vitalo received his doctorate in psychology from the University of Massachusetts at Amherst. He has authored over 50 professional articles, technical reports, and chapters in the areas of psychology, organizational consulting, work process improvement, information systems, and artificial intelligence. Over his 25 years of consulting experience, he has designed, managed, and implemented over 350 projects serving public and private companies in the areas of organizational effectiveness, performance management, workforce productivity, business process reengineering, knowledge engineering, information systems design, and expert systems development. Dr. Vitalo has trained Kaizen leaders in the United States and Europe. He has been the lead consultant in designing and implementing a number of multi-year CI projects in human services and the private sector. One such project was a 10-year CI initiative using Working With Others productivity improvement sessions that yielded a return on investment of 9.6 to 1 in just its first year and was credited by the business itself for adding 5% productivity improvement every year of its operation. Another multi-year effort applied Lean/CI approaches in mental health treatment. This initiative improved the success of treatment outcomes by 31% (from 70% to 92%), reduced dropout from treatment by 50%, expanded the number of people served with the same level of staff by 20%, and produced a per unit cost of care that was 56% below the national average. Most recently, he was the lead consultant in designing and supporting the implementation of Lean/CI initiative in a 4 billion dollar (USD) business component of a Fortune 200 company. This global initiative yielded $7.6 million dollars (USD) in savings during its first year of implementation, $21.1 million in its second year, and over $40 million in its third year. Dr. Vitalo is currently the president of Vital Enterprises.

 

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