Learner Objective Course Outline Resources Schedule

Learner Objective

To speed learning and manage your own performance in accomplishing a task and apply these skills to understanding Kaizen and detecting waste in work processes.

Knowledge and Skills Objectives

Working With Others

1. Discover the importance of good communication skills
2. Be able to explain what getting another's view is, why it is important, and how it is achieved
3. Be able to explain what clarifying and confirming is, when each is used, and how each is accomplished
4. Demonstrate clarifying to get another's view
5. Demonstrate confirming another's view
6. Demonstrate getting another's view using clarifying and confirming skills
7. Be able to explain what giving your view is, why it is important, and how it is achieved
8. Be able to explain what constructive criticism and hitchhiking is, why each is important, and when each is used
9. Demonstrate sharing a concern using constructive criticism
10. Demonstrate adding value to another person's idea using hitchhiking

1. Discover what gathering practical knowledge is, why it is important, and what the keys to success are
2. Be able to distinguish knowledge from information and define what practical knowledge is
3. Be able to describe a knowledge document
4. Be able to explain how practical knowledge is gathered and represented
5. Demonstrate gathering practical knowledge from an expert

1. Be able to explain what mining learning from performance is, why it is important, and when it is done
2. Be able to explain how to mine learning from performance
3. Demonstrate mining learning from performance in practice exercises
4. Demonstrate gather knowledge about how to do a Kaizen event
5. Demonstrate gather knowledge about how to detect waste

1. Be able to explain what Kaizen is, what it produces, and how it is done
2. Be able to detect waste in a work process

Course Outline

• Opening Training - prepares participants to work together in the training and prepares the instructor to ensure that the learners' expectations are met.
• Module 1: Overview - builds an image of what has hurt and helped participants in learning new methods and relates that image to what the course teaches and why and how it accomplishes its objectives.
• Module 2: Working With Others Skills - teaches the Working With Others skills, provides practice using them, and an understanding of how these skills relate to gathering practical knowledge.
• Module 3: Gathering Practical Knowledge - teaches how to gather knowledge from another person so that you can use it to perform a task successfully.
• Module 4: Status, Reason, Learning, and Direction (SRLD™) - teaches how to extract learning from one's last execution of a task so that the next performance of the task is even more successful.
• Module 5: Understanding Kaizen - applies gathering knowledge skills to learning about Kaizen and uses the SRLD^sm method to measure your success.
• Module 6: Detecting Waste - applies gathering knowledge skills to learn about waste in work processes and uses the SRLD^sm method to measure your success.
• Module 7: Becoming a Kaizen Leader - discusses what steps remain in becoming a certified Kaizen leader and how you may accomplish them.
• Closing Training - concludes the training, explores how learners can strengthen their skills after training, and evaluates the course.

Resources

Instruction

• Kaizen Basics Participant Coursebook - introduces the course, explains the skills being taught, communicates the importance of each skill, allows the participants to practice the skills, and stimulates your thinking about how the skills may be applied in the real world.
• Course visuals and handouts - reinforce instructional points and support the practice and application of the skills being taught.
• Prompt Cards - provide pocketsize reminders to support performance of Working With Others skills and the skills of Gathering Practical Knowledge and Mining Learning From performance.

Transfer to Real-World Performance

The prompt cards support the transfer of learning from training to other contexts where participants will learn new tasks. Also, Modules 5 and 6 include learning activities in which participants acquire knowledge important to them and assess their performance in learning about Kaizen and waste. These exercises represent real-world applications of the skills learned in this course.

Achieving Impact

Vital Enterprises offers online support for participants in our courses to assist them in using the skills they learn to produce business benefits. You may access this assistance by clicking on the "Share/Learn" link and selecting "Ask an Expert." This service allows you to post questions you may have about using the skills you learned, get responses to your questions, and benefit from the questions and answers previously shared by others.

We Train at Your Site

All our courses are offered at your site. This allows us to tailor our content to your specific needs. If you have a group of people interested in taking this course, contact us at Courses.Tell us:

1. Who you are,
2. How we may contact you,
3. Which training you seek,
4. For whom you are seeking the training,
5. When and where, and
6. What you hope it will accomplish.

We will respond to you by e-mail or phone, as you prefer.